KPI란?

KPI, KPI하지만 정확한 의미가 무엇일까 찾아봤는데
위키에서는 아래와 같이 설명하네요..

Key Performance Indicators (KPI) are financial and non-financial metrics used to help an organization define and measure progress toward organizational goals^[1]. KPIs can be delivered through Business Intelligence techniques to assess the present state of the business and to assist in prescribing a course of action. The act of monitoring KPIs in real-time is known as business activity monitoring (BAM). KPIs are frequently used to "value" difficult to measure activities such as the benefits of leadership development, engagement, service, and satisfaction. KPIs are typically tied to an organization's strategy (as exemplified through techniques such as the Balanced Scorecard).

The KPIs differ depending on the nature of the organization and the organization's strategy. They help an organization to measure progress towards their organizational goals, especially toward difficult to quantify knowledge-based processes.

A KPI is a key part of a measurable objective, which is made up of a direction, KPI, benchmark, target and time frame. For example: "Increase Average Revenue per Customer from £10 to £15 by EOY 2008". In this case, 'Average Revenue Per Customer' is the KPI.

KPIs should not be confused with a Critical Success Factor. For the example above, a critical success factor would be something that needs to be in place to achieve that objective; for example, a product launch.

Key Performance Indicators (KPI) are financial and non-financial metrics used to help an organization define and measure progress toward organizational goals^[1]. KPIs can be delivered through Business Intelligence techniques to assess the present state of the business and to assist in prescribing a course of action. The act of monitoring KPIs in real-time is known as business activity monitoring (BAM). KPIs are frequently used to "value" difficult to measure activities such as the benefits of leadership development, engagement, service, and satisfaction. KPIs are typically tied to an organization's strategy (as exemplified through techniques such as the Balanced Scorecard).

The KPIs differ depending on the nature of the organization and the organization's strategy. They help an organization to measure progress towards their organizational goals, especially toward difficult to quantify knowledge-based processes.

A KPI is a key part of a measurable objective, which is made up of a direction, KPI, benchmark, target and time frame. For example: "Increase Average Revenue per Customer from £10 to £15 by EOY 2008". In this case, 'Average Revenue Per Customer' is the KPI.

KPIs should not be confused with a Critical Success Factor. For the example above, a critical success factor would be something that needs to be in place to achieve that objective; for example, a product launch.

영어의 압박이 느껴진다면... SERI.org 는 한국말이라서그런지 훨씬 이해하기가 쉽네요 ^^

KPI는 Key Performance Indicators(Index)로 중요한 성과측정지표입니다. 

KPI는 기업 또는 개인이 설정한 목표를 달성하기 위한 노력 또는 결과를 측정할 수 있는 지표를 말합니다. 

KPI는 크게 Input 지표, Process 지표, Output 지표로 구분하기도 하며, BSC 관점을 도입할 경우에는 이를 다시, 고객관점, 재무적관점, 프로세스적 관점, 교육과성장 관점의 지표로 구분하고 있습니다.

 

KPI를 도출하기 위해서는 먼저 중장기적인 전략을 수립하고, 중장기적인 전략을 성공적으로 수행하기 위한 실행과제를 선정하며, 다시 실행과제 수행을 위해 필수적인 핵심성공요소(CSF)를 도출하며, CSF의 실행정도를 측정하기 위한 Performance Indicators를 도출하고, 이중에서 가장 핵심이 되는 지표를 선정하여 KPI로 선정하게 됩니다.

 

일단, KPI가 선정되면 기술수준이나, 단계적 Progress, 또는 benchmark 등을 고려하여 달성하고자 하는 목표를 설정하게 됩니다. 

일반적으로 각 기업은 매년 초에 각 개인, 조직, 개별 회사에 대한 KPI를 설정하고, 이를 측정하여 성과에 대한 보상을 하고 있습니다. 

KPI의 예로는 기업의 경우 당기순이익, 영업이익, 매출액증가율, 주가상승율 등을 설정할 수 있으며, 각 개인이나, 조직의 경우에는 기업의 KPI 성과를 극대화하기 위한 하부적인 KPI를 설정하여 측정하게 됩니다.